Shipping policy
Shipping Timeframe
- Most items ship within 3 business days.
- Made-to-order items may ship up to 3 weeks after purchase.
Order Processing
- Orders are processed promptly upon receipt.
Shipping Confirmation
- Customers receive a confirmation email with tracking details once the order ships.
Delays and Updates
- Any delays due to unforeseen circumstances will be communicated promptly.
Note: Made-to-order items may have an extended shipping timeframe. Check our website for specific shipping details.
Silvester & Co Missing Parcel and Insurance Claim Policy
Missing Parcel
- Contact Customer Service for assistance.
- We will initiate an investigation with the shipping carrier.
Insurance Claim
- Silvester & Co provides insurance until delivery.
- Assistance is provided for loss, damage, or theft claims.
Replacement Process
- No replacement will be supplied until the insurance claim is resolved.
- Claim resolution timelines may vary; we appreciate your patience.
Customer Support
- Our team is available to provide updates and assistance throughout the claim process.
Note: Silvester & Co is not liable for replacements until the insurance claim is finalized.