Need help?
Frequently Asked Questions
We've gathered the questions we hear most often below. If yours isn't covered, send us an email at team@silvesterandco.com - we're always happy to help.
production
Every Samford Jewellers piece is designed and handcrafted on site in our Samford Village workshop, on Brisbane's Northside. Nothing is outsourced — our jewellers work at the bench right behind the showroom, so the place your piece is imagined, made, and handed over is all one room.
A bit of both. Everything you see on our site is a real, finished piece, ready to ship as is. But if you'd like to tweak a ready-to-wear design — a different stone, metal, or create something entirely your own, we'll make it to order at the bench.
Most made-to-order and custom pieces take 4–6 weeks to craft in our workshop. Timeframes can vary depending on the design and sourcing of stones, and we'll always give you a clear timeline before we begin. If you're working towards a special date, let us know — we'll do our best to accommodate it.
All of our pieces are crafted from precious metals — including gold in yellow, white and rose, plus platinum and sterling silver — and set with natural diamonds, lab-grown diamonds, and natural coloured gemstones. Whether you choose natural or lab-grown is entirely up to you, and we're happy to talk you through the differences.
shipping
Ready-to-wear pieces are dispatched within one to two business day. All orders are sent via Australia Post Express with signature on delivery, so your piece travels quickly and securely. Made-to-order and custom pieces are dispatched as soon as they're completed — see "How long does manufacturing take?" for timeframes.
Yes — we offer free express shipping on all orders, Australia-wide. Every parcel is sent via Australia Post Express with signature on delivery.
Yes, we ship worldwide. International orders may be subject to import taxes and duties set by your country, which are payable by the recipient — these charges aren't included in your order total and vary by destination, so we recommend checking with your local customs office before ordering.
Yes — simply select "Pick up" at checkout and we'll let you know as soon as your order is ready to collect from our Samford Village shop.
Orders
Orders can be placed online, in person at our Samford Village shop, or by email. For email orders over a certain value, we'll ask for photo ID matching the payment card before processing. It's a simple security step that protects you as the cardholder, and we appreciate your understanding.
Ready-to-wear orders can be cancelled within 24 hours of purchase, provided they haven't been dispatched — cancellation fees may apply. Made-to-order and custom pieces are crafted specifically for you, so once production has begun they can't be cancelled or changed. If you need to adjust a detail on a custom order, contact us as soon as possible and we'll do what we can.
EARRINGS
From diamond hoops to classic gold huggies, explore our ready to wear earring collection.
EARRINGS
